At PETS JOY, we aim to provide quick and reliable delivery within the UK, in compliance with the UK Consumer Contracts Regulations 2013:

  • Processing Time: Orders are processed within 1-4 business days.
  • Delivery Time: After processing, delivery takes an additional 4-8 business days, depending on your location. You will receive an email notification once your order has been dispatched.
  • Delivery Costs: Shipping charges may vary depending on the size and weight of your order and will be calculated at checkout (currently free with all products).
  • Delayed or Missing Orders: If there are any delays or issues with your delivery, please contact us immediately, and we will work to resolve the issue as quickly as possible.
  • International Delivery: Currently, we only deliver within the UK.

* Please note that in some cases (2% of orders) may take an extra days to be delivered, If you are concerned in any way, please feel free to contact us via the contact form rather than leaving negative feedback or opening a dispute. We will endeavour to rectify any issue

* Please note that shipping companies can sometimes experience delays due to holidays, full facilities, customs inspections, bad weather, etc. We cannot control these delays

* Please check the details of your order to ensure that your delivery address is correct. If you need to change your address after you have placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after we have already shipped your items. If a package is returned due to an incorrect address, you will have to pay additional shipping charges. We cannot be held liable for products sent to an incorrect address if incorrect shipping details have been provided.

By shopping with PETS JOY, you are agreeing to these policies (Privacy Policy, Terms and Conditions, Cookies Policy, Delivery Policy, Refund and Returns Policy) , all of which comply with UK law to protect you as a consumer.