Refund and Returns Policy
We understand that sometimes things don’t work out. Our return and refund policy complies with the UK Consumer Contracts Regulations 2013, which protect online shoppers.
- Return Window: You have the right to return an item within 14 days of receiving it. This is your statutory right under UK law.
- Conditions for Return: Items must be returned in the same condition as received, with original packaging, tags, and any included accessories. If the item is damaged or not in its original condition, we may refuse the return or deduct a fee from your refund.
- How to Return: To initiate a return, please contact our customer service team. You will be responsible for the cost of return shipping unless the item is faulty.
- Refund Processing: Once we receive the returned item and confirm it is in the correct condition, we will process your refund. Refunds for items over £10 typically take 1-2 weeks to be issued.
- Exchanges: We do not offer direct exchanges. If you need a different item, you will need to return the original and place a new order.
For any further assistance regarding returns and refunds, feel free to contact our team.
By shopping with PETS JOY, you are agreeing to these policies (Privacy Policy, Terms and Conditions, Cookies Policy, Delivery Policy, Refund and Returns Policy) , all of which comply with UK law to protect you as a consumer.
